Refund policy
Return & Refund Policy
All Sales Are Final — With Two Exceptions
Because every Truck Carry holster is custom made-to-order for your specific truck and firearm, we do not accept returns or exchanges for buyer's remorse, wrong item selected, or change of mind. Once production begins, materials and labor are committed to your exact specifications.
We will only accept a return, replacement, or refund if:
- The item arrives damaged (cracked, broken, or defective from shipping), or
- The item does not properly fit the truck console and/or firearm model you selected at checkout.
Reporting Window
You must contact us within 7 days of delivery to report a damaged or ill-fitting item. Claims submitted after 7 days will not be accepted.
Proof Required
To process any claim, you must provide:
- Clear photos and/or video of the holster showing the damage or fitment issue
- Photos showing the holster in the console cubby (for fit claims) or the firearm being test-fit (for retention/fit claims)
- Your order number
Claims without photo/video documentation will not be approved.
What We'll Do
Once a claim is verified, we will — at our discretion — either:
- Remake and ship a corrected holster for your specific truck/firearm combination, or
- Issue a refund to your original payment method
Not Covered by This Policy
- Incorrect truck or firearm model selected by the customer at checkout (please confirm your exact truck generation and sidearm before ordering)
- Damage caused by improper installation, misuse, modification, or normal wear and tear after successful installation
- Aftermarket or modified console components that differ from factory specifications
- Change of mind, buyer's remorse, or "I want a different color/style"
- Orders past the 7-day reporting window
How to Start a Claim
Contact us with your order number, photos/video, and a brief description of the issue. We'll respond within 3 business days.